Quick help for everyday questions


What apps do you provide to prevent fraud?

Do I need to notify you if I will be traveling?

I received a text from the Fraud Center, and I accidentally replied that a transaction was not fraud.

I signed up for a free trial and now they are charging me for a large amount.

What do I do after I get a Fraud Center Call or Text?

 


What apps do you provide to prevent fraud?

  • We provide the Card Valet app to our customers; it gives you more control of your debit card. You have the capability to turn your card “Off & On”, allow certain merchants to be blocked, set a GPS surrounding and receive alerts for every transaction attempted on the card.

Do I need to notify you if I will be traveling?

  • Yes. We have some rules and restrictions on States and Countries. You may get a potential denial if you go out of town. To help prevent getting denied while out of town, here are a few steps for a travel Notice.
  • You will need to either call us at 1-800-572-9881, go into a location or send a message through your Online Banking. You should state, all the places you will be going to, the dates of travel and your mode of transportation. .

I received a text from the Fraud Center and I accidentally replied that a transaction was not fraud.

  • Please call 1-800-572-9881 to talk to one of our card specialists so they can assist you.

I signed up for a free trial and now they are charging me for a large amount. What can I do? Is this fraud?

  • Call the merchant, cancel your subscription, and request a refund. This is not a fraud. You agreed to the subscription per the terms and conditions when you made the initial purchase.

What do I do after I get a Fraud Center Call or Text?

  • After receiving a call or text from our third-party fraud center, always give us a call or go into a location so we can look at the transactions in question. If the transaction attempted was truly yours and you still want to allow it, we may need to open up rules we have on the card for the transaction to go through. If the transaction was not yours, we want to get that card closed and a new card issued to you as soon as possible.