Support

Contact Us

If you have questions or need assistance, we are here to help.

Online/Mobile Banking Support

Check out these great resources that will answer many common questions dealing with online and mobile banking

 

Report a Lost or Stolen Debit Card
Before you Travel

Help us protect your account by notifying us before you travel outside of your normal shopping area. To avoid a disruption in your card use, please let us know the dates and locations of your travel so we can better monitor debit and credit card activity on your account.

 

Report Fraud

Email [email protected] to report phishing and online fraud.

Please be advised that this email is unsecured and privacy cannot be ensured. For your protection, do not include account numbers or confidential information.

Holiday Schedule

Plan ahead with these important dates.

Manage your Debit Card
 
Agreements & Disclosures
contact us in person 2

By Phone

Phone Number
(888) 572-98811
Customer Care Center open weekdays 8am-7pm

Additional Customer Support is available: 
Weekdays 7pm - 9pm & Weekends 9am - 9pm 
Leave a message with your name, number, and concern. We will return your call.

24-Hour Telephone Banking
(888) 572-9881

TRS Disclaimer
     1 Guaranty Bank & Trust accepts third party telecommunications relay service calls at all of our locations. Please be advised that we value your privacy and your confidentiality, therefore you or your relay provider will be required to authenticate your identity prior to being given any information regarding your account.

debit card card

Report a Lost or Stolen Debit Card

(888) 572-9881 (during business hours)
(800) 472-3272 (after business hours)
24 Hour Phone: (888) 572-9881

 

online fraud

Report Phishing/Online Fraud

 Email [email protected] to report phishing and online fraud. 

Please be advised that this email is unsecured and privacy cannot be ensured. For your protection, do not include account numbers or confidential information.
Travel

Before You Travel

Help us protect your account by notifying us before you travel outside of your normal shopping area. To avoid a disruption in your card use, please let us know the dates and locations of your travel so we can better monitor debit and credit card activity on your account.

Call Us
Holiday Schedule

Holiday Schedule

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