Online Banking FAQS

How do I enroll in Online Banking?

How do I set up my security questions and answers?

What do I do if I have forgotten my passcode or am locked out of Online Banking?

How do I make an external transfer?

Where can I update my contact information?

Can I sign up to receive notification of transactions rather than having to log in to online banking or without needing to call my location or assistance?

Where can I find my statement online?

Can I download my transaction history in online banking?

How can I reorder checks?

How do I troubleshoot Bill Pay not working in Chrome internet browser?


 

How do I enroll in Online Banking?

Enrolling in Online Banking is easy! Simply visit our website, www.gnty.com to start the process. Once on our homepage, select the Enroll Now link that is found below the online banking login.

step1

This will bring you to a new page where you will select if you are needing to enroll for a business account or a personal account.

Once you have selected your enrollment type, you will be brought to a page that has our disclosures available for you to read and agree to.

You will need to select I Agree in order to move forward, however, there is also an option for you to print the disclosure if needed. 

step2

Once you have agreed to the disclosure, you must acknowledge that you do currently have an account with Guaranty Bank and Trust.

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You will then be brought to a specific set of disclosures for Internet Banking that you will need to agree to. Again, you can also print the disclosures if you would like to.

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Once you have completed this, you will come to a screen to fill out your personal information and set your access ID, password and security questions.

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Once you have completed the form, you will select the I’m not a robot icon and then select the continue option.

As long as the information you input matches our records, you will be granted immediate access. If you have any issues with the enrollment being completed, you can contact a representative at 1-888-572-9881 who will be able to assist you or review the application that you have submitted.

*Business enrollment customers will be given a page to print, sign and return to us to guarantee proper authorization has approved the online banking request.*


What do I do if I have forgotten my passcode or am locked out of Online Banking?

You can reset your passcode with these simple steps:

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Click Forgot Passcode from our gnty.com homepage. 

Step 1:  Enter your Access ID, Primary Email Address and an Account Number

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Step 2:  Enter the answers to your security questions

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Step 3:  Generate a temporary passcode to go your email address of record or your mobile phone

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Step 4:  Reset your Passcode

Retrieve your temporary passcode from your phone or email and reset your password

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How do I set up my security questions and answers?

Your security questions and answers are set up at the time of online banking enrollment. If you need to update or review these security questions, you can do so by logging in to your online banking via the website.

Once logged in, you will see an option on the right-hand side of the screen that will show Welcome, and your name. Here there is a drop-down arrow, and on the drop-down issue, there is an option to Change Security Questions.

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Here you will see a screen that shows your current questions and you can select either the “I want to” dropdown to edit your questions, or you can select the “Show My Security Questions” to show how your answers are currently set up. 

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How do I make an external transfer?

You can set up an eternal transfer to your bank accounts at other financial institutions through your online banking. When logged into your online banking via the website, you can select the dropdown found at the top right of your screen where you will see Welcome and your name. Once you have selected here, you will have the option for All Services and Settings. In the middle of your page here, you will have an option for Preferences. Within these preferences, you will see Add external transfer account. Once you select to add an external account, you will be asked to receive a security code to continue this setup, and you can select where you would like to receive that code at. Once you have successfully input the code, you will be brought to an External Transfer Service Agreement for you to review and agree to by selecting Accept. After accepting, you will be brought to a screen to complete your external account information and submit. By submitting the account information, you will receive two micro-deposits to your external account to verify that you input the external account information correctly which you will then need to come back and very within the Guaranty Bank and Trust online banking system.

*Limits and access subject to approval.*


Where can I update my contact information?

Contact information can be updated using the All Services and Settings option found while logged into your online banking via the website.

*Contact information updates are sent to our back office securely to be updated. There may be a slight delay in the submission of your update and when you will see the information updated on your online banking.*


Can I sign up to receive notification of transactions rather than having to log in to online banking or without needing to call my location or assistance?

You can set up a variety of alerts to be sent to either your cell phone or email address via the Alerts option found at the top right-hand side of your screen when logged into your online banking via the website. There are a variety of Account Activity, Messaging, and Security alerts that you can customize to your needs.

*Not all notices are delivered automatically. Some such as balance, are sent at certain times during the day.*


Where can I find my statement online?

To receive your account statement online, you will need to have opted in for e-statements. You can opt-in, or verify which accounts may be opted in via the Quick Links option titled View statements & documents found under the All Services and Settings option within online banking.

*E-statements are available for two years in online banking after the time that you sign up to begin receiving them. E-statements are also brought up in PDF format.*


Can I download my transaction history in online banking?

History can be downloaded from online banking for up to two years as long as you have been signed up for online banking during that time. You can download the history by logging into your online banking via the website and selecting your account and then selecting the download file option. You can apply an arrangement of filters to the download option to get what you are needing.

*You can download history into CSV, FLC or TSV spreadsheets. The system is also compatible to download into Microsoft Money Active Statement, Microsoft Money OFX, QuickBooks WebConnect, Quicken WebConnect, and Quicken QIF.*


How can I reorder checks?

You can reorder checks by contacting your location directly, contacting our customer care at 888-572-9881 or while logged into your online banking via the website. If you choose to reorder checks via online banking, you will find a Reorder Checks under the Quick Links found within our All Services and Settings in online banking. This will redirect you to the Deluxe website, where we order our customer checks from.

*If you have not had checks on your account before, or if your address has changed between your last check order and your check reorder, you will need to contact us via phone to place a check reorder.*


How do I troubleshoot Bill Pay not working in Chrome internet browser?

Please copy or type the following link on your chrome browser: chrome://settings/content/cookies

“Block third-party cookies” needs to be turned off.

If the issue still persists please follow the below steps

  1. Type the following in the Chrome browser: Chrome://flags/#same-site-by-default-cookies
  2. Select SameSite by default cookies dropdown
  3. Select Disabled
  4. Close browser
  5. Log in to online banking 6) Attempt to access BillPay as normal.