If you have questions, issues, or would like to learn more about us.
We are here to help you, contact us anytime.
General Support
For Mobile App Support - 1-866-728-4541
(888) 572-9881
Connect with us for general information or answers to any questions you have.
Customer Care Center open weekdays 8 am-7pm1
Additional Customer Support is available:
Weekdays 7pm - 9pm & Weekends 9am - 9pm
Leave a message with your name, number, and concern. We will return your call.
Mailing Address
Guaranty Bank & Trust
P.O. Box 1158
Mount Pleasant, Texas 75455
Debit Cards
Guaranty Bank & Trust Customer Service – Call (888)-572-9881 during regular business hours.
After hours – we offer additional customer support, for urgent concerns, until 9 pm weekdays and on the weekend and holidays from 9 am to 9 pm at the number above. When you contact us after hours, you will need to leave a message with your name, number, and concern, and a Customer Contact Representative will return your call.
If you would like to contact the automated system to report a lost or stolen card or to activate your debit card, please contact (800)-472-3272
Secure Email
Report Fraud
If you suspect fraudulent activity on your Guaranty Bank & Trust account, immediately call at (888) 572-9881 or email [email protected]
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TRS Disclaimer
1 Guaranty Bank & Trust accepts third-party telecommunications relay service calls at all of our locations. Please be advised that we value your privacy and your confidentiality, therefore, you or your relay provider will be required to authenticate your identity prior to being given any information regarding your account.