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Questions, Concerns, Want to Learn More About Us.

We are here to help you.

Connect with us to obtain general information or get answers to any questions you have. Our team is ready to assist you.

Customer Care


Customer Care Center Hours
Monday - Friday 8 am -9 pm After 7 pm, please leave a message with your name, number and concern. We will return your call.
Weekends 9 am - 9 pm Please leave a message with your name, number and concern. We will return your call.

Connect with us for general information or answers to any questions you have.

Mobile App Support

We encourage you to reach out to us if you have any general questions or require further assistance with our services. Our customer service representatives are trained to address a wide range of inquiries related to account management, transaction history, online banking features, and more.


Lost or Stolen Debit Card?

If you have misplaced or if your debit card has been lost or stolen, it is crucial to take immediate action to protect your account and prevent unauthorized access. We prioritize the security of your funds, and we are here to assist you in such situations.

Learn more

Secure Email

To ensure the privacy and security of your sensitive information, we strongly encourage you to send us a secure and encrypted email. The protection of your personal and financial data is an effective way to maintain confidentiality throughout the communication process.

Zix Secure Email Portal

Report Fraud

If you suspect fraudulent activity on your Guaranty Bank & Trust account, immediately call at (888) 572-9881 or email [email protected]

Mailing Address

Guaranty Bank & Trust, NA
P.O. Box 1158
Mount Pleasant, Texas 75456-1158

TRS Disclaimer
   1 Guaranty Bank & Trust accepts third-party telecommunications relay service calls at all of our locations. Please be advised that we value your privacy and your confidentiality, therefore, you or your relay provider will be required to authenticate your identity prior to being given any information regarding your account.