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E-Statement FAQs


Q: What is electronic-only statement delivery?
A: Electronic-only statement delivery is a feature that offers monthly account statements and disclosures in an electronic format only rather than in paper format. If you opt-in to this feature, then your statement will be available to you in Internet Banking when it would have normally been mailed to you.

Q: How is the information on my electronic-only statement different from that of my paper statement?
A: There is no difference between the electronic and paper versions of your monthly statement.

Q: After I opt-in for electronic-only statement delivery, can I change my mind and cancel the service at any time?
A: Yes. You can always opt-out of electronic-only statement delivery. The opt-out buttons are present on the Search Statement page.

Q: Can I opt-in for some accounts but not all?
A: Yes. You can opt-in for electronic-only statement delivery for any account of your choice.

Q: How do I opt-out of electronic-only statement delivery?
A: If you have opted-in for electronic-only statement delivery, you will see Opt-out buttons on the Search Statement page. Click either the Opt Out for this Account or Opt Out for All Accounts buttons.

Q: How do I find a particular monthly statement?
A: On the Search Statement page, enter the month and year of your statement. The Internet Banking system stores all statements up to two years.

Q: Can I save the statement on my PC?
A: Yes. You can download your monthly statement to your PC.

Q: Can I print my statements?
A: Yes.

Q: Can I still opt-in for electronic-only statement delivery, if I don't enter an email address?
A: No. You must have a valid email address to opt-in for electronic-only statement delivery. The Email Address field is required and will generate an error message if the page is submitted with the field blank.

Q: Can I still opt-in for electronic-only statement delivery, if I don't enter an email address?
A: No. You must have a valid email address to opt-in for electronic-only statement delivery. The Email Address field is required and will generate an error message if the page is submitted with the field blank.

Q: Can multiple users have access to an account statement online?
A: Yes. Joint and business account statements can be viewed by multiple authorized Online Banking users. There is no limit to how many User ID’s can be tied to an electronic statement for a single account. 


Q: Do you have to be enrolled in online banking to receive E-Statements?
A:  No. We can deliver E-Statements directly to your inbox even if you aren't enrolled in Internet Banking.  Each month you will receive an exact copy of your statement as a Portable Document File (.PDF) attachment to the e-mail we send you through our secure portal.

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