How to Make A Complaint:
How we will handle your complaint:
Guaranty Bond Bank also engages in the money transmission and/or currency exchange business as an authorized delegate of MoneyGram Payment Systems, Inc. under Chapter 152 of the Texas Finance Code. After first contacting MoneyGram Payment Systems, Inc., a customer that still has an unresolved complaint regarding the company’s money transmission or currency exchange activity should direct the complaint to the Texas Department of Banking. Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means below:
*Please be advised that this e-mail is unsecured and privacy cannot be ensured. For your protection, do not include account numbers or confidential information.