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Consumer Complaints

At Guaranty Bond, we are committed to providing you with the best services at all times. In the unlikely situation that you are dissatisfied, please contact us as soon as possible.

To help us investigate and resolve your complaint, we need:
·         Your name and address
·         Daytime telephone number
·         Time you prefer us to contact you
·         Your account number
·         Details of your complaint
·         How you want your complaint to be resolved

How to Make A Complaint:

Phone:                           Speak to a bank representative by calling 1-888-572-9881
Letter: Write to:  Chief Compliance Officer
Guaranty Bond Bank
PO Box 1158
Mt. Pleasant, Texas 75456-1158
Online: Complete the online form above
E-mail:
complaints@gnty.com
*

How we will handle your complaint:

Quick Resolution:            We’ll work to resolve your complaint as quickly as possible.
Acknowledgement: If we are unable to resolve your complaint instantly, we’ll send you an acknowledgement within 15 business days and tell you when we will be able to resolve it.
Final Response:  Your complaint will be resolved, and you’ll receive a final response within 8 weeks. If we are unable to resolve your complaint within this time frame, you’ll receive a letter explaining the reasons and when you can expect the conclusion

Guaranty Bond Bank also engages in the money transmission and/or currency exchange business as an authorized delegate of MoneyGram Payment Systems, Inc. under Chapter 152 of the Texas Finance Code. After first contacting MoneyGram Payment Systems, Inc., a customer that still has an unresolved complaint regarding the company’s money transmission or currency exchange activity should direct the complaint to the Texas Department of Banking.

Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means below:

In person or U.S. Mail: 2601 North Lamar Boulevard
Suite 300
Austin, TX 78705-4294
Telephone Number: 1-877-276-5554 (toll free)
Fax Number: 1-512-475-1313
Email Address: consumer.complaints@dob.texas.gov*
Website Address: www.dob.texas.gov














*Please be advised that this e-mail is unsecured and privacy cannot be ensured. For your protection, do not include account numbers or confidential information.


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