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Meet a few of our Guaranty customers

Meet Our Customers 

"Just a note to say thank you for calling me for the free handout from Guaranty. Seriously, when I moved to Mt. Pleasant in 1970 I moved my account from 1st National in Paris to 1st National in Mt. Pleasant.  It didn't take me long to see how community oriented Guaranty Bank was at that time.  One thing Guaranty did was host a kick-off breakfast for all the educators in Mt. Pleasant ISD.  Bill Jones would make a short talk and then commend the teachers for their work. I moved my account from 1st National to Guaranty Bank then. I was thinking of the gesture Friday when Guaranty gave away the goodies. I don’t’ see the other banks in Paris doing anything like that and I am glad to be a Guaranty Bank customer."  - Paris customer

"I wanted to take a moment and write you a letter to express my gratitude for your bank and most of all working with Kim Holcomb. I’m a homeowner for the first time and my real estate agent recommended that I talk with her about my loan. I had contacted several other banks and she was the only one that actually took the initiative to call me back and answer all my questions from beginning to end. I heard that this would not be an easy process, but working with Kim certainly didn’t seem that way."  – Mount Pleasant (Mortgage) Customer

"I am extremely grateful and humbled by your and your staff's hard work and dedication to true customer service. I am and always have been more than happy to refer friends, acquaintances, and complete strangers to your bank. Thank you again and please let your staff know that their hard work and dedication does not go unnoticed, or unappreciated."  – Sulphur Springs Customer

"Our closing went great! Thank you so much for making this so easy! I will tell my friends. I can’t get over how stress-free you made this entire process. You kept me updated, walked me through everything and even worked with me on the weekends! You are awesome!"   – Sulphur Springs (Mortgage) Customer

"This is why I bank here.  I hardly have any money to my name, and the way you guys treat me makes me feel like I have millions."  – Sulphur Springs Customer

"I was recently in the process of closing out an estate and distributing a trust. I had to make many decisions. I am very impressed with the efficiency and professionalism of your staff. The customer service I received has been excellent. I have great respect and gratitude for Dena Cox. I first met Dena when I was inventorying assets in order to probate the will. She was exceptionally friendly and helpful to me during this time.   I visited every bank in Paris and then had to make a decision as to where I would establish the trust and seriously considered setting up the trust at my own bank. Because of Dena’s expertise and helpfulness, I decided to use Guaranty instead."  – Paris Customer

"I wanted to say that your Drive-thru ladies are very nice. I deposited some money this morning and the lady told me 'to have a glorious day and to be careful.'   That was very nice and friendly!"  – Texarkana Customer

"If your staff represents the corporate culture at your location, it must truly be a nice place to work. Congratulations to all of you! Believe it or not, such an air of customer service, courtesy and politeness are what gave us the incentive to move all of our business to Guaranty Bank & Trust. I continue to be glad that I made that move."  – Sulphur Springs Customer

"Just wanted to send you a quick note to thank you for the new customer welcome letter I received. Guaranty Bank & Trust constantly impresses me on the level of world class service each and every customer receives on a daily basis and the positive/enthusiastic energy everyone feels when walking through your doors."  – Mount Pleasant Customer

"Thank you for your attention to my account.  I have enjoyed a wonderful team of people with Guaranty Bank & Trust and it's because of folks like you!"  – Texarkana W 7th Street Customer

"I recently dealt with another bank as part of my duties for an organization. It has completely reinforced what I have known all along, you and the people that work for you at Guaranty Bank & Trust are the absolute best. I have always felt welcome and important when I have done business with Guaranty Bank & Trust, not like the other bank, where I felt as though they were too busy for me. You should be proud of the culture you have at your bank and you will always be my bank!"  – Mount Pleasant Customer

"I am never home more than just a few weeks at a time and most places that I am sent to do not have access to the internet. Therefore, I rely on others to help me take care of my business while I am away. Cherry Norrell has been such a great help to me so many times. Every time I call her she knows who I am just by my voice. I came to your bank when you first opened in New Boston and I am so glad you have people like Cherry on your team."  – New Boston Customer

"Just wanted to let you know what a great experience I had yesterday at the bank.  The minute I walked into the bank I was greeted.  My whole experience at the bank was awesome.  You always hear about the bad and hardly any of the good.  Just thought I would let you know the staff I came into contact with yesterday was awesome."  – Mount Pleasant Customer
Guaranty Bank & Trust, N.A. | Member FDIC | Equal Housing Lender
Equal Housing Lender
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